A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at l...więcej »
Building on the Promise of Diversity is Thomas's impassioned wake-up call to bring diversity management to a wholly new level. This original, thoughtful, yet action-oriented book will help leaders ...więcej »
Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business...więcej »
In a readable, informative style, (complete with twenty-five charts), Rosenthal takes a fresh look at the biblical prophecies concerning end-times events and helps us understand what impact they sh...więcej »
In Then Sings My Soul, Book 2, Robert Morgan again delves beyond the songwriter's inspiration and explains the real-life events, the tribulations and triumphs, and the fascinating details that led ...więcej »
In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through ''behavioral differentiation' The Behavioral Advantage broadens the concept, apply...więcej »
The authors of the widely acclaimed The Purchasing Machine deliver an eye-opening look at the power of supply management with The Incredible Payback. Great companies save money every day. Now every...więcej »
Everything a company says sends a message to its employees. Without a strategically managed employee communications strategy, results suffer. Corporate Conversations is a comprehensive guide to cr...więcej »
Kanban Made Simple is the first simple 'how-to' guide for incorporating the just-in-time ingenuity of the Kanban system into any manufacturing environment. From the Japanese word for "visual record...więcej »
Behavioral Differentiation is emerging as the ''final frontier'' in competitive strategy, and Winning Behavior shows how leading companies use it to exceed expectations and outperform competitors. ...więcej »
Once the province of only the largest corporations, corporate universities are fast becoming the standard at smaller companies as well. This comprehensive handbook is a valuable resource for compan...więcej »
In Discovering the Mind of Women husbands learn to understand their wives as Christ would. From this point they learn to respond to their wives in a consistent Christlike manner. A radi...więcej »
Many couples put more planning into the wedding ceremony than they do for what comes after the wedding. Intelligent, deliberate preparation for a lifetime of sexual leasure is a worthy investmen...więcej »