Exceptional customer service doesn't just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden s...więcej »
Secrets of Special Ops Leadership reveals the essential methods commando leaders employ, using dramatic real-life stories of commando leadership from biblical times all the way up through Iraq and ...więcej »
How do you attract the "other half" to spend their affluence on your products and services? Learn the practical strategies that encourage loyalty in those with the power to buy.więcej »
St. Paul noted "I do not understand what I do. For what I want to do I do not do, but what I hate I do" (Romans 7:15). We do what we hate either by sinfully transgressing Jesus' commands, or becaus...więcej »
What do customers really want from salespeople? Slower, more attentive conversations that address their unique needs. Discover the simple yet powerful eight-step process for delivering a winning sa...więcej »
Just because your best salespeople succeeded so well in the field doesn't mean they're equipped for the increasingly profitable world of inside sales. Get them the vital help they need now!więcej »
In an extraordinary chronicle and analysis of legendary leadership, Jack Uldrich brings the life and achievements of General Marshall front and center -- where they have always belonged.więcej »
So often there is a gap between the fulfilling life we long for and the frenzied life we live. We know the frustration all too well, but we long for something more. This book beckons readers to tha...więcej »
Spent Matches explores the possibility that a few small paradigm shifts within the church might make the difference between extinction and effectiveness. In fact, takin...więcej »
Given all of life's distractions in this current culture, it is difficult to walk the narrow road. However, looking back at hero's of the faith mixed with personal stories of struggle and victory, ...więcej »
What is the right approach to potty-train your child? Stress-Free Potty Training recognizes that every child is different. Beginning with a simple quiz to help find the method that will best work f...więcej »