A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at l...więcej »
Resilience at Work gives you the knowledge, tools, and encouragement you need to embark on your journey to becoming a hardier, more successful person. Resilience in the face of stressful situations...więcej »
In an extraordinary chronicle and analysis of legendary leadership, Jack Uldrich brings the life and achievements of General Marshall front and center -- where they have always belonged.więcej »
The Qualcomm Equation details how the fledgling company, while their rivals simply duked it out for more customers, made a killing not only by offering great service, but also by leasing their supe...więcej »
Building on the Promise of Diversity is Thomas's impassioned wake-up call to bring diversity management to a wholly new level. This original, thoughtful, yet action-oriented book will help leaders ...więcej »
Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business...więcej »
Secrets of Special Ops Leadership reveals the essential methods commando leaders employ, using dramatic real-life stories of commando leadership from biblical times all the way up through Iraq and ...więcej »
In a readable, informative style, (complete with twenty-five charts), Rosenthal takes a fresh look at the biblical prophecies concerning end-times events and helps us understand what impact they sh...więcej »
A concrete plan for putting emotional Intelligence (EI) to work makes all the difference---and here is yours. The EQ Difference delivers real examples, self-assessment tools, team-focused exercises...więcej »
It began when a small group of believers stepped out in faith -- against all odds -- and claimed the Queen of Angels Hospital in downtown Los Angeles for the cause of Christ. Now 200 different mini...więcej »
In Then Sings My Soul, Book 2, Robert Morgan again delves beyond the songwriter's inspiration and explains the real-life events, the tribulations and triumphs, and the fascinating details that led ...więcej »
In this repackaged edition of his classic bestseller, Benny Hinn shares the story of his personal encounter with the Holy Spirit and the dramatic change it made in his life, as well as how it has t...więcej »