Based on the set of managerial competencies specially developed by the American Management Association for a new core management curriculum, The AMA Guide to Management Development provides readers...więcej »
Unveiling the latest brain research and revolutionary marketing practices, authors Patrick Renvoisé and Christophe Morin teach highly effective techniques to help you deliver powerful, unique, and...więcej »
Stillness as a virtue is a foreign concept in our society, but there is wisdom in God's own rhythm of work and rest. Jesus practiced Sabbath among those who had turned it into a dismal thing, a day...więcej »
Getting to Innovation is a detailed guide to achieving the critical first step in formulating creative and useful ideas-i.e., asking the right questions that define the challenges facing any organi...więcej »
The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal c...więcej »
A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at l...więcej »
Building on the Promise of Diversity is Thomas's impassioned wake-up call to bring diversity management to a wholly new level. This original, thoughtful, yet action-oriented book will help leaders ...więcej »
Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business...więcej »
In a readable, informative style, (complete with twenty-five charts), Rosenthal takes a fresh look at the biblical prophecies concerning end-times events and helps us understand what impact they sh...więcej »
In Then Sings My Soul, Book 2, Robert Morgan again delves beyond the songwriter's inspiration and explains the real-life events, the tribulations and triumphs, and the fascinating details that led ...więcej »