When I first joined the industry I searched for a book which could give some guidance as to what this role was all about. I never found that book so four years into my career I began writing Pharma...więcej »
The way you treat your employees will be the way they treat your customers. Follow the wise advice and insightful examples in The Kindness Revolution, and experience the enormous payback in loyal c...więcej »
Now it can be told! The secrets and insider knowledge of high finance-as the industry stood in 1878-are all revealed here in this curious and now entirely historical work of post-Civil War financia...więcej »
Japan's economic development, its modernity and degree of industrialization often lead to the assumption that there are no major differences in the Japanese way of thinking, motivations and value s...więcej »
A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at l...więcej »
Building on the Promise of Diversity is Thomas's impassioned wake-up call to bring diversity management to a wholly new level. This original, thoughtful, yet action-oriented book will help leaders ...więcej »
Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business...więcej »
This book addresses these questions in a comprehensive way. It delves into the inter-relations between the major factors of developmental performance and looks at their effects on sustained societa...więcej »
In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through ''behavioral differentiation' The Behavioral Advantage broadens the concept, apply...więcej »
The authors of the widely acclaimed The Purchasing Machine deliver an eye-opening look at the power of supply management with The Incredible Payback. Great companies save money every day. Now every...więcej »
A decade after the first edition of this book established itself as one of the major books that covered the nature of the demand for tourism, and the implications of that demand, this second edi...więcej »