A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at l...więcej »
How many managers have time to plow through big books of leadership development? None! And they'll never need to with this slender book of 50 simple yet powerful ideas.
The Little Book of Leadershi...więcej »
Over the last few decades, advances by African-Americans in the business world have been both impressive and well-documented. But even a cursory glance at the statistics reveals that African-Americ...więcej »
In this study of the development of international legislation by the International Labor Organization, the author emphasizes the primary importance of a flexible process in making, interpreting, an...więcej »
What Do Mergers, Acquisitions, Joint Ventures & Marriages Have In Common? High Divorce Rates!
Corporate divorces can and often result in a loss of billions of dollars! Get a behind the...więcej »
Sales theories come and sales theories go, but nothing beats learning from the original masters. The Giants of Sales introduces readers to the techniques developed by four legendary sales giants, a...więcej »
Basic Income is a policy idea that could help us revolutionise the way we organise society. This book is the first proper guide to basic income -- what it is, how we can organise it, and how it ...więcej »
Secrets the professionals use to repair their credit up to 100 points! With decades of tested strategies, this ebook will show you the fastest and most effect...więcej »
Written by the originators and leaders of the Appreciative Inquiry (AI) movement itself, this short, practical guide offers an approach to organizational change based on the possibility of a more d...więcej »
From Sainsbury's to Cadbury's, the Fair Trade campaign made sustainability a cornerstone for food conglomerates. Built around the experiences and perspectives the key individuals who kick-started t...więcej »
How do Fortune 500 companies get complex, simultaneous projects completed on time and on budget? They have a not-so-secret weapon: Program Management Office. This step-by-step guide teaches readers...więcej »
Managers are struggling to help their increasingly remote teams work together smoothly and productively. Discover the Trust Wheel model that enables effective leadership across logistical, cultural...więcej »