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The Customer Service Survival Kit
What to Say to Defuse Even the Worst Customer Situations
Autor: Richard Gallagher
Wydawca: Nelson Thomas
The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.
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do koszyka
88,11 zł

The Decline of Transit
Urban Transportation in German and U.S. Cities, 1900 1970
Autor: Glenn Yago
Wydawca: Cambridge University Press
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do koszyka
109,92 zł
122,13 zł

The Development of 'Cultural Regions' in the Neolithic of the Near East
The 'Dark Faced Burnished Ware Horizon'
Autor: Restelli Francesca Balossi
Wydawca: British Archaeological Reports (Oxford) Ltd
This work defines Neolithic Near East 'Dark Faced Burnished Ware (DFBW)', on the basis of new data, taking into account areas of production, analyses of architectural, economic and envir...
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do koszyka
485,85 zł

The Difference Maker
Making Your Attitude Your Greatest Asset
Autor: John C. Maxwell
Wydawca: Nelson Thomas
John Maxwell shows you how to overcome the five biggest attitude obstacles, he teaches the skills you need to make attitude your biggest asset. You'll learn not only how to develop an attitude that...
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79,26 zł

The Discourse of Enlightenment in Eighteenth-Century France
Diderot and the Art of Philosophizing
Autor: Daniel Brewer
Wydawca: Cambridge University Press
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208,10 zł
231,22 zł
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The Double Bass Mystery
Level 2
Autor: Jeremy Harmer
Wydawca: Cambridge University Press
Award-winning original fiction for learners of English. At seven levels, from Starter to Advanced, this impressive selection of carefully graded readers offers exciting reading for every student's ...
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34,20 zł
38,00 zł

The Dynamics of Change
The Crisis of the 1750s and English Party Systems
Autor: J. C. D. Clark
Wydawca: Cambridge University Press
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415,56 zł
461,73 zł

The Early and Middle Neolithic in Macedonia
Links with the neighbouring areas
Autor: Sote Angeleski
Wydawca: British Archaeological Reports (Oxford) Ltd
A study of the Neolithic in Macedonia.                                            &n...
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448,75 zł

The Early Roman Cities of Lusitania
Autor: Daniel Osland
Wydawca: British Archaeological Reports (Oxford) Ltd
This work represents a synthesis of the information available on the urban centres of the Roman province of Lusitania. The purpose of the study is to identify the most important cities of Lusita...
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281,80 zł

The Ecology and Evolution of Hominin Geographic Ranges
Setting a context for archaeological interpretation usi...
Autor: Katharine MacDonald
Wydawca: British Archaeological Reports (Oxford) Ltd
In this work the author uses an evolutionary and ecological approach to interpreting early hominin geographic ranges, specifically integrating theory from biogeography and studies of human evolu...
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354,91 zł
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