Volume II of this series discusses the technology used to implement a big data analysis capability within a service-oriented organization. It discusses the technical architecture necessary to im...
This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy.The ...
The year 2120 may appear a long way into the future but will come quickly. The global population reached one billion in 1804, four billion in 1974, six billion in 1999, seven billion in 2012, an...
This book deeply explores production-capable social media channels, based on thousands of hours of observation and extensive collection of statistical data, extracting hypotheses that may genera...