This volume will assist readers in fitting big data analysis into their service-based organizations.Volume I of this two-volume series focuses on the role of big data in service delivery ...więcej »
Volume II of this series discusses the technology used to implement a big data analysis capability within a service-oriented organization. It discusses the technical architecture necessary to im...więcej »
This book explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy.The ...więcej »
The year 2120 may appear a long way into the future but will come quickly. The global population reached one billion in 1804, four billion in 1974, six billion in 1999, seven billion in 2012, an...więcej »
This book deeply explores production-capable social media channels, based on thousands of hours of observation and extensive collection of statistical data, extracting hypotheses that may genera...więcej »