A real-time contact center provides an outstanding customer experience, enhances loyalty, increases sales, reduces expenses, and streamlines information flow between the center and the company at l...więcej »
The Vatican instruction Liturgiam Authenticam (2001) calls for "a new era" of liturgical translation "marked by sound doctrine: and "exact in wording." This, it is stated, will preserve the traditi...więcej »
"This well-organized and effective book could not be timelier. It sets out, and achieves, an ambitious program for itself." -Andrew Williams, University of Kent
"This volume makes an original con...więcej »
The Conversion of the Imagination contains some of the best work on Paul by first-rate New Testament scholar Richard B. Hays. These essays probe Paul's approach to scriptural interp...więcej »
From the 1920s through the 1950s, the center of black social and business life in Charlottesville, Virginia, was the area known as Vinegar Hill. But in 1960, noting the prevalence of aging frame...więcej »
This is the first full-length study of Irvine Welsh's fiction and provides a sustained textual and contextual analysis and evaluation of his workwięcej »
Women of the New Mexico Frontier, 1846-1912 is a collection of essays that include biographical sketches and writings from women of all walks of life who helped bring about the American...więcej »
Building on the Promise of Diversity is Thomas's impassioned wake-up call to bring diversity management to a wholly new level. This original, thoughtful, yet action-oriented book will help leaders ...więcej »
Like many companies over the last few years, yours has probably done a great deal to reassess its physical, strategic, and financial vulnerabilities. But there is a huge difference between business...więcej »
When two "grave and serious" spirits began speaking to a French academic through two young mediums and "completely revolutionized [his] ideas and convictions," Allan Kardec decided to set down thes...więcej »
It was... the common and accepted doctrine of antiquity that the constellations were divine in origin and sacred in character. They are woven in with all the old ethnic religions. Much as heathenis...więcej »
First published in 1869, this remarkable early work of comparative mythology intended for the general public takes great pains to remind the reader that there is no danger of suddenly finding onese...więcej »
I have no patience with the hypothesis occasionally expressed, and often implied, especially in tales written to teach children to be good, that babies are born pretty much alike, and that the sole...więcej »