The field of strategy science has grown in both the diversity of issues it addresses and the increasingly interdisciplinary approaches it adopts in understanding the nature and significance of p...więcej »
The purpose of this study was to determine the relationship between customer relationship marketing and customer retention of the 167 active demand deposit account holders of a rural bank in Panabo...więcej »
Customer Science examines the strategic principles that define the customer experience. Building on the recent findings in the domains of behavioral econom...więcej »
Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer S...więcej »
Customers Know You Suck is the how-to manual for customer-centric product-market fit. Its highly actionable models, maps, and processes empower everyone to improve the Customer Experien...więcej »
A business and leadership memoir grounded in the real-life story of one leader's journey through the restaurant industry that resonates with leaders of all industries, no matter where they are on t...więcej »
This book gives insight into the legal aspects of data ownership in the 21st century. With the amount of information being produced and collected growing at an ever accelerating rate, gov...więcej »
Dance Studio Transformation is for studio owners who love dance, love teaching and love their students but feel like they need help when it comes to running a profitable business. This book will...więcej »
Do you have Vampires in your life? Have you ever had the experience of talking with someone, and when you were done you felt like the energy was sucked out of you? Or, have you ever felt like yo...więcej »
I hope these insights will encourage and enlighten you on your way to excellence,'' says Baggett. ''Consider Dare to Lead your leadership compass, always available to help you get back on track whe...więcej »
One in five businesses don't make it past two years. Another 45 percent don't survive to five years. The odds are stacked against women and founders of color who set out to create viable compani...więcej »
Contemporary management studies usually focus on positive and desirable solutions that increase the organizational effectiveness and performance. As a result, graduates of higher business schools a...więcej »
Contemporary management studies usually focus on positive and desirable solutions that increase the organizational effectiveness and performance. As a result, graduates of higher business schools a...więcej »
Data mining has become the fastest growing topic of interest in business programs in the past decade. This book is intended to describe the benefits of data mining in business, the process and typi...więcej »